Buffalo Thunder Iguana Cafe & Cantina - Restaurant Review

Buffalo Thunder has a casual dining restaurant called the Iguana Cafe & Cantina.  The atmospher is what you would expect from a casual dining restaurant at a casino.  When you first enter the area there is bar area on your left, with a bartender, where you can eat, drink or both.  On the right is another area with a counter seating area.  As for tables and booths, there are three levels.  The upper area that includes the counter and bar area has a few tables.  The next lower area has several booths, and the bottom level has several tables and booths along with a stage area for performers.

We were seated at the lower area for our meal.  It took at least 15 minutes for the waitress to visit out table and take our drink order.  Most of our table opted for non-alcoholic drinks.  After another 20 minutes we motioned for our waitress and asked her if she could bring our drinks and take our order, another 5 minutes and she did bring our drinks and take our order.  During this time we watched as several frustrated customers simply gave up and left.

Our order consisted of a Salad, chicken wings, an enchilada plate, Fajitas, and a few other items.  Why am I not going into detail, you may ask.  Because while the food was good the service was so poor that by the time we got any of our food we were so frustrated that none of the food could be enjoyed.

After waiting an hour for our food, we asked our waitress when we could expect it and also to refill our drinks.  She never refilled any drinks and after approximately 10 minutes she brought us food that was at best luke-warm.  When she brought the food we asked her what happened to our salads (these should have came out first).  Her response was she would bring them in a to go box.  After another 30 minutes, we had to wave down another waitress and ask her to get our salads, the check, and a manager. This waitress was much more attentive.  She got our salads and several to-go boxes right away.  The manager showed up after a few minutes and we explained why we were so disappointed.  He was very respectful and discounted our check and took off the forced 18% gratuity (this is for tables of 6 or more).  He also said he had been fielding several complaints that night regarding our waitress.

Overall the experience was frustrating, but we give props to the manager that handled our complaint in the manner he did.  I really can not say that the food was at all remarkable and I am sure our opinion of the only the food is marred by the lack of service.  For this meal we were in the restaurant
for more than 2 hours.  I will not be going back anytime soon.